Our Policy
ORDER ISSUES
Every shirt we make is custom-printed for your order. Here is how we handle problems.
OUR COMMITMENT
Because every garment is made to order, we do not accept returns for change of mind, incorrect size selection, or personal preference.
If your order arrives damaged, misprinted, or differs from your approved proof, please contact our support team and we will make it right.
ELIGIBLE ISSUES
- — Garment arrived with a printing error (wrong design, missing elements, incorrect color)
- — Garment was physically damaged during production or shipping
- — You received a different product than what you ordered (wrong style, wrong size)
- — Design does not match your approved digital proof
HOW TO SUBMIT A CLAIM
- 1.Contact us at hello@ripclothing.com within 14 days of receiving your order.
- 2.Include your order number and a clear photo of the issue.
- 3.Our team will review your claim within 1–2 business days.
- 4.Our team will work with you to resolve the issue to your satisfaction.
NOT ELIGIBLE FOR RETURN
- — Incorrect size selected by the customer (please refer to the size guide before ordering)
- — Design errors in content you provided and approved (typos, image quality, layout)
- — Claims submitted more than 14 days after delivery
- — Washed or worn garments (unless the defect was discovered after first wash)